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Akiva firmly believes in the value of quality customer support. It has always been a top priority for Akiva to provide the best support possible to customers. In addition to Standard Support that comes with each Akiva product, Premium Support can be purchased at an additional cost for extra protection and assistance.

Premium Support Includes

• Free Version Upgrades
• 24/7 Technical Support
• Full Telephone Support
• Priority Response Times
• Live Chat Support
• Email Support
• Incident Tracking
• KnowledgeBase
• Discussion Forums

Version upgrade protection is one of the most beneficial features of Premium Support. This automatically entitles you to all upgrades released during your contract period. With free upgrades, you can be assured that you have the latest and greatest features of new releases for a whole year from the product purchase date! Quick and efficient support and upgrades are key to making sure that your site is always up and running with the latest technology.

Premium Support includes telephone support so you can talk to a real person when a problem occurs. You have one-on-one personal assistance from an experienced member of our technical staff. With Premium Support you can avoid long queues that are often associated with customer service. By talking to a live person, you can be assured that your concern is understood and resolved quickly and effectively.

For all Akiva customers who have purchased a license or who are using Akiva Hosting Services, Standard Support is automatically provided. Standard Support includes support by email and chat during business hours, but does not include phone support or free upgrades. Free support is also available on the web. There are resources listed for all Akiva customers including a FAQ section, online manual and Members-helping-Members message board.

Akiva always strives to provide the highest quality technical support in the industry. Get the support you need for your community in case of emergency. It’s worth it!

Terms
Premium Support agreements are valid for one year from the purchase date of the Akiva product that coincides with it. If Premium Support is bought at a later date then the date of the original software purchase, the service is only valid for one year from software purchase date.